Staying healthy isn’t as easy as it used to be, so dawaya.com is recreating the concept of the pharmacy to help our users lead a healthier and more convenient life. Dawaya.com is a leading online provider of health, personal care, and pharmacy products, offering a wide assortment of more than 15,000 products at competitive prices while providing a convenient, private, and informative shopping experience in the wherever you are in Cairo. To enhance your shopping experience we also offer a selection of last minute conveniences such as water, soda, candy, and chocolates amongst others that you may need.

Sourcing Policy:

Dawaya.com is an online pharmacy that sources its products from its network of local pharmacies. Each pharmacy in our network is chosen according to specific criteria ensuring that its products are safe, effective, registered, and priced according the Egyptian Ministry of Health.

Delivery policy:

Our large network of pharmacies allows us to find all the products you need within forty-five minutes of confirming the order via phone or online. Dawaya.com sells over the counter, prescription drugs, and personal care items, and prescriptions are shown upon delivery or via email when necessary. Furthermore, dawaya.com reserves the right to deny delivery of the order if the prescription is doubtful or does not match the order. If necessary we may contact the doctor who signed the prescription for more information.

 

Statement of Rights and Responsibilities

This Statement of Rights and Responsibilities ("Statement," "Terms," or "SRR") derives from the Dawaya Vision and Mission, and is our terms of service that governs our relationship with users and others who interact with Dawaya. By using or accessing Dawaya, you agree to this Statement, as updated from time to time in accordance with Section 14 below. Additionally, you will find resources at the end of this document that help you understand how Dawaya works.

  1. Privacy

    Your privacy is very important to us. We designed our data use policy to make important disclosures about how you can use Dawaya to share with others and how we collect and can use your content and information.  We encourage you to read the Data Use Policy, and to use it to help you make informed decisions.
     
  2. Sharing Your Content and Information

    You own all of the content and information you post on Dawaya, and you can control how it is shared through your privacy and account dashboard. In addition:
    1. For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy and account dashboard: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Dawaya (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.
    2. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
    3. When you use an application, the application may ask for your permission to access your content and information as well as content and information that others have shared with you.  We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information.
    4. When you publish content or information using the Public setting, it means that you are allowing everyone, including people off of Dawaya, to access and use that information, and to associate it with you (i.e., your name and profile picture).
    5. We always appreciate your feedback or other suggestions about Dawaya, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).
       
    6. Safety

      We do our best to keep Dawaya safe, but we cannot guarantee it. We need your help to keep Dawaya safe, which includes the following commitments by you:
      1. You will not post unauthorized commercial communications (such as spam) on Dawaya.
      2. You will not collect users' content or information, or otherwise access Dawaya, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.
      3. You will not engage in unlawful multi-level marketing, such as a pyramid scheme, on Dawaya.
      4. You will not upload viruses or other malicious code.
      5. You will not solicit login information or access an account belonging to someone else.
      6. You will not bully, intimidate, or harass any user.
      7. You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
      8. You will not develop or operate a third-party application containing alcohol-related, dating or other mature content (including advertisements) without appropriate age-based restrictions.
      9. You will follow our Promotions Guidelines and all applicable laws if you publicize or offer any contest, giveaway, or sweepstakes (“promotion”) on Dawaya.
      10. You will not use Dawaya to do anything unlawful, misleading, malicious, or discriminatory.
      11. You will not do anything that could disable, overburden, or impair the proper working or appearance of Dawaya, such as a denial of service attack or interference with page rendering or other Dawaya functionality.
      12. You will not facilitate or encourage any violations of this Statement or our policies.
         
      13. Registration and Account Security

        Dawaya users provide their real names and information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:
        1. You will not provide any false personal information on Dawaya, or create an account for anyone other than yourself without permission.
        2. You will not create more than one personal account.
        3. If we disable your account, you will not create another one without our permission.
        4. You will not use your personal account primarily for your own commercial gain, and will use Dawaya advertising space for such purposes.
        5. You will not use Dawaya if you are under 18.
        6. You will keep your contact information accurate and up-to-date.
        7. You will not share your password (or in the case of developers, your secret key), let anyone else access your account, or do anything else that might jeopardize the security of your account.
        8. You will not transfer your account (including application you administer) to anyone without first getting our written permission.
        9. If you select a username or similar identifier for your account, we reserve the right to remove or reclaim it if we believe it is appropriate (such as when a trademark owner complains about a username that does not closely relate to a user's actual name).
           
        10. Protecting Other People's Rights

          We respect other people's rights, and expect you to do the same.
          1. You will not post content or take any action on Dawaya that infringes or violates someone else's rights or otherwise violates the law.
          2. We can remove any content or information you post on Dawaya if we believe that it violates this Statement or our policies.
          3. If we remove your content for infringing someone else's copyright, and you believe we removed it by mistake, we will provide you with an opportunity to appeal.
          4. If you repeatedly infringe other people's intellectual property rights, we will disable your account when appropriate.
          5. You will not use our copyrights or trademarks (including Dawaya, the Dawaya and D Logos, Med Tracker, Online Diagnosis), or any confusingly similar marks, except as expressly permitted by our Brand Usage Guidelines or with our prior written permission.
          6. If you collect information from users, you will: obtain their consent, make it clear you (and not Dawaya) are the one collecting their information, and post a privacy policy explaining what information you collect and how you will use it.
          7. You will not post anyone's identification documents or sensitive financial information on Dawaya.
          8. You will not send email invitations to non-users without their consent.
             
          9. Mobile and Other Devices
            1. We currently provide our mobile services for free, but please be aware that your carrier's normal rates and fees, such as text messaging and data charges, will still apply.
            2. In the event you change or deactivate your mobile telephone number, you will update your account information on Dawaya to ensure that your messages are not sent to the person who acquires your old number.
            3. You provide consent and all rights necessary to enable users to sync (including through an application) their devices with any information that is visible to them on Dawaya.
               
            4. Payments

              If you make a payment on Dawaya or use Dawaya Credits, you agree to our Payments Terms.
               
            5. About Advertisements and Other Commercial Content Served or Enhanced by Dawaya

              Our goal is to deliver advertising and other commercial or sponsored content that is valuable to our users and advertisers. In order to help us do that, you agree to the following:
              1. You give us permission to use your name, profile picture, content, and information in connection with commercial, sponsored, or related content (such as a brand you like) served or enhanced by us. This means, for example, that you permit a business or other entity to pay us to display your name and/or profile picture with your content or information, without any compensation to you. If you have selected a specific audience for your content or information, we will respect your choice when we use it.
              2. We do not give your content or information to advertisers without your consent.
              3. You understand that we may not always identify paid services and communications as such.
                 
              4. Special Provisions Applicable to Advertisers 

                You can target your desired audience by buying ads on Dawaya or our publisher network. The following additional terms apply to you if you buy ads:
                1. When you place an Order, you will tell us the type of advertising you want to buy, the amount you want to spend, and your bid. If we accept your Order, we will deliver your ads as inventory becomes available. When serving your ad, we do our best to deliver the ads to the audience you specify, although we cannot guarantee in every instance that your ad will reach its intended target.
                2. In instances where we believe doing so will enhance the effectiveness of your advertising campaign, we may broaden the targeting criteria you specify.
                3. You will pay for your Orders in accordance with our Payments Terms. The amount you owe will be calculated based on our tracking mechanisms.
                4. Your ads will comply with our Advertising Guidelines.
                5. We will determine the size, placement, and positioning of your ads.
                6. We do not guarantee the activity that your ads will receive, such as the number of clicks your ads will get.
                7. We cannot control how clicks are generated on your ads. We have systems that attempt to detect and filter certain click activity, but we are not responsible for click fraud, technological issues, or other potentially invalid click activity that may affect the cost of running ads.
                8. You can cancel your Order at any time through our online portal, but it may take up to 24 hours before the ad stops running.  You are responsible for paying for all ads that run.
                9. Our license to run your ad will end when we have completed your Order. You understand, however, that if users have interacted with your ad, your ad may remain until the users delete it.
                10. We can use your ads and related content and information for marketing or promotional purposes.
                11. You will not issue any press release or make public statements about your relationship with Dawaya without our prior written permission.
                12. We may reject or remove any ad for any reason.
                13. If you are placing ads on someone else's behalf, you must have permission to place those ads, including the following:
                  1. You warrant that you have the legal authority to bind the advertiser to this Statement.
                  2. You agree that if the advertiser you represent violates this Statement, we may hold you responsible for that violation.
                     
                  3. Special Provisions Applicable to Software
                    1. If you download or use our software, such as a stand-alone software product, an app, or a browser plugin, you agree that from time to time, the software may download and install upgrades, updates and additional features from us in order to improve, enhance, and further develop the software.
                    2. You will not modify, create derivative works of, decompile, or otherwise attempt to extract source code from us, unless you are expressly permitted to do so under an open source license, or we give you express written permission.

 

  1. Amendments
    1. Unless we make a change for legal or administrative reasons, or to correct an inaccurate statement, we will provide you with notice (for example, by posting the change on the Dawaya Customer Service Page).
    2. If we make changes to policies referenced in or incorporated by this Statement, we may provide notice on the Site Governance Page.
    3. Your continued use of Dawaya following changes to our terms constitutes your acceptance of our amended terms.
       
    4. Termination

      If you violate the letter or spirit of this Statement, or otherwise create risk or possible legal exposure for us, we can stop providing all or part of Dawaya to you. We will notify you by email or at the next time you attempt to access your account. You may also delete your account or disable your application at any time.
       
    5. Disputes
      1. You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or Dawaya exclusively in the Cairo Governorate Court, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims. The laws of the Egypt will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
      2. If anyone brings a claim against us related to your actions, content or information on Dawaya, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim. Although we provide rules for user conduct, we do not control or direct users' actions on Dawaya and are not responsible for the content or information users transmit or share on Dawaya. We are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content or information you may encounter on Dawaya. We are not responsible for the conduct, whether online or offline, or any user of Dawaya.
      3. We try to keep Dawaya up, bug-free, and safe, but you use it at your own risk. We are providing Dawaya as is without any express or implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that Dawaya will always be safe, secure or error-free or that Dawaya will always function without disruptions, delays or imperfections. Dawaya is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties. We will not be liable to you for any lost profits or other consequential, special, indirect, or incidental damages arising out of or in connection with this statement or Dawaya, even if we have been advised of the possibility of such damages. Our aggregate liability arising out of this statement or Dawaya will not exceed the greater of one hundred pounds (100 egp) or the amount you have paid us in the past twelve months. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, Dawaya's liability will be limited to the fullest extent permitted by applicable law.
         
      4. Special Provisions Applicable to Users Outside the Egypt

        We strive to create a global community with consistent standards for everyone, but we also strive to respect local laws. The following provisions apply to users and non-users who interact with Dawaya outside the Egypt:
        1. You consent to having your personal data transferred to and processed in the Egypt.
        2. If you are located in a country embargoed by the Egypt you will not engage in commercial activities on Dawaya (such as advertising or payments). You will not use Dawaya if you are prohibited from receiving products, services, or software originating from the Egypt.

 

  1. Definitions
    1. By "Dawaya" we mean the features and services we make available, including through (a) our website at www.Dawaya.com and any other Dawaya branded or co-branded websites (including sub-domains, international versions, widgets, and mobile versions); (b) our Platform; (c) other media, software (such as a toolbar), devices, or networks now existing or later developed.
    2. By "Platform" we mean a set of APIs and services (such as content) that enable others, including application developers and website operators, to retrieve data from Dawaya or provide data to us.
    3. By "information" we mean facts and other information about you, including actions taken by users and non-users who interact with Dawaya.
    4. By "content" we mean anything you or other users post on Dawaya that would not be included in the definition of information.
    5. By "data" or "user data" or "user's data" we mean any data, including a user's content or information that you or third parties can retrieve from Dawaya or provide to Dawaya through Platform.
    6. By "post" we mean post on Dawaya or otherwise make available by using Dawaya.
    7. By "use" we mean use, run, copy, publicly perform or display, distribute, modify, translate, and create derivative works of.
    8. By "active registered user" we mean a user who has logged into Dawaya at least once in the previous 30 days.
    9. By "application" we mean any application or website that uses or accesses Platform, as well as anything else that receives or has received data from us.  If you no longer access Platform but have not deleted all data from us, the term application will apply until you delete the data.
       
    10. Other
      1. If you are a resident of or have your principal place of business in the Egypt, this Statement is an agreement between you and Dawaya, Inc.  Otherwise, this Statement is an agreement between you and Dawak.net Limited.  References to “us,” “we,” and “our” mean either Dawaya, Inc. or Dawak.net Limited, as appropriate.
      2. This Statement makes up the entire agreement between the parties regarding Dawaya, and supersedes any prior agreements.
      3. If any portion of this Statement is found to be unenforceable, the remaining portion will remain in full force and effect.
      4. If we fail to enforce any of this Statement, it will not be considered a waiver.
      5. Any amendment to or waiver of this Statement must be made in writing and signed by us.
      6. You will not transfer any of your rights or obligations under this Statement to anyone else without our consent.
      7. All of our rights and obligations under this Statement are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
      8. Nothing in this Statement shall prevent us from complying with the law.
      9. This Statement does not confer any third party beneficiary rights.
      10. We reserve all rights not expressly granted to you.
      11. You will comply with all applicable laws when using or accessing Dawaya.



This privacy policy sets out how Dawaya.com اشترى راحتك و دواك uses and protects any information that you give Dawaya.com اشترى راحتك و دواك when you use this website. Dawaya.com اشترى راحتك و دواك is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Dawaya.com اشترى راحتك و دواك may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dawaya.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 21 Gamal Eddin Aboulmahasen, Garden City, Cairo.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.